WE ACCEPT RETURNS FOR EXCHANGE OR REFUND WITHIN 30 DAYS FOR ALL FULL PRICED ITEMS UNLESS OTHERWISE SPECIFIED IN A SALE PROMOTION.
Have you received your order and you’ve ordered the wrong size? Not exactly what you wanted? No sweat. You can return your order to us for an exchange or refund within 30 days of receiving it if you’re within Australia.
All items being sent back to us MUST be sent by a trackable source. Urge Footwear will not be held responsible for items lost in the post on return to us.
All reduced items in any sale or promotion are FINAL SALE and no refund or exchanges will be offered. We will gladly offer an online store credit, which is valid for 12 months.
In order for you to receive your refund, exchange or store credit, please make sure all items are returned unworn and in their original unmarked packaging. Please try shoes on a carpeted surface to prevent any damage to the soles. The shoe box is considered part of the product, so do not mark, tape or damage the box when you return it to us. Make sure the box is wrapped and well protected to prevent damage in transit. Any damage due to lack of packaging may forfeit any refund.
Please note: If you wish to return your item - please email CUSTOMERSERVICE@URGEFOOTWEAR.COM.AU
Please provide -
Your order number
Your reason for return
And whether you would like an exchange, refund or online store credit.
We do not accept returns from international customers.
Please note: We will process your refund within 3 days of receiving the returned goods. Depending on your bank it could take 3 -10 business days for the refunded amount to appear back in your account. If you are experiencing delays you will need to contact your banking institution.
WE DO NOT ACCEPT RETURNS/EXCHANGES FOR ALL SALE/ CLEARANCE OR DISCOUNTED PRODUCTS
Please choose carefully as we will not issue refunds for sale items or off-priced products (including flash sales and discount days).
We will however happily issue you an online store credit should you change your mind about your sale/discounted purchase.
Love from the Urge Team x